Billing and plans

Cordelle is priced per agency, never per traveler, and billing runs itself through Stripe — the Billing page in the dashboard header shows your plan, your usage, and the button that manages everything else. Here is exactly how the trial, the limits, and cancellation work.

The 30-day trial

Signing up needs no card — the card comes one step later, when you start building — and your 30 days start the day you sign up. The whole trial runs with Pro's limits — unlimited active departures, 1,000 travelers — so you are trying the real thing, not a cut-down version.

1. Sign up and look around. The one-click sample tour works straight away, with no card — load it, publish it, and put it on your own phone from the welcome checklist. Building your own tours unlocks at the next step.
2. To start building your own tours, open Billing, pick the plan that fits — Companion or Pro, monthly or yearly — and add a card at Stripe's secure checkout. If a partner gave you a code, enter it on the Stripe checkout page. Until a card is on file, anything new is paused — tours, departures, travelers, itinerary days and items, guides, country guides. Editing and publishing what is already there stays open, and loading the sample tour is the one exception.
3. Your remaining trial days carry over. Adding the card does not restart or shorten the clock, and the card is charged nothing until the 30 days end. The one exception: if fewer than two days remain when you add the card, the first charge is made at checkout.
4. When the trial ends, your subscription converts to the plan you picked and the first charge happens. Cancel any time before then — through the Manage in Stripe button on the Billing page — and you pay nothing.

The two plans

Both plans run the whole trip — the traveler app, guide mode, location sharing, the group map, the printed packet, your branding — and the whole season: the guest book and paperwork & money are part of every plan. Pro adds room to run every season at once, live flight status, the full API, a group for each departure, and a tour catalog site.

Changing between Companion and Pro later is done from the Billing page. Moving to Companion asks first and lists what stops — your tour website, the full API and webhooks, new group chats and live flight status. If you are already subscribed, the change is applied to your existing subscription with a prorated adjustment — you are never double-billed for a switch.

Monthly or yearly

Both plans come monthly or yearly, and yearly is two months free. The Billing page shows it the way it works out: Companion is $80 a month, billed once a year ($960); Pro is $165 a month, billed once a year ($1,980). A Monthly / Yearly switch above the plan cards picks the cadence. It starts on Yearly — or, once you have a plan, on the cadence you already pay. The limits, the features and the support are the same either way.

• Charged once, for the whole year. A yearly plan is charged in one payment for twelve months when the subscription starts billing — at checkout if your trial has already ended, otherwise when your trial ends — and again each year on renewal. If fewer than two days of trial remain when you add the card, the charge is made at checkout.
• Cancel and you keep the year. Canceling stops the next renewal; your plan runs to the end of the year you have paid for, and the Billing page says so: "Ends on Oct 4 — you keep Pro until then". The unused part is not refunded — the same rule as a month, applied to a year, which is exactly why the free trial exists.
• Switching between Companion and Pro happens on the Billing page — right away, prorated against what you have already paid; a move to Companion first lists what it turns off. To move between monthly and yearly, open Manage in Stripe from the Billing page and pick the other price for your plan: a move to yearly starts at your next renewal, and a move back to monthly waits until the year you paid for ends. While a change like that is queued, the Billing page says so — "Switches to Companion, billed yearly, on Oct 4" — and choosing the other plan on the Billing page in the meantime replaces it. Nothing you have paid for is cut short, and nothing is refunded. Keep Companion-to-Pro changes on the Billing page rather than the portal, as the page itself says — that is the path that prorates the switch.

What the limits actually mean

A departure counts as active while its status is Draft, Published, or On tour. Marking a finished departure Complete frees its slot. If you hit Companion's cap of 10, creating an eleventh is refused with a message that says exactly that — upgrade to Pro, or complete old departures.

The traveler allowance is counted per calendar year and is a soft limit: going over never blocks anything and never cuts off a running tour. The usage meter on your Billing page shows where you stand, and we will ask you to upgrade — that is all that happens.

If a payment fails

Your Billing page shows a payment-problem notice and nothing gets locked. Update your card via Manage in Stripe and the subscription carries on. Only if Stripe eventually gives up and cancels the subscription does the account move to the canceled state described below.

If you cancel, or the trial lapses

Canceling in the Stripe portal stops the next renewal; it does not end the month — or, on an annual plan, the year — you are in. Your plan and its limits — including live flight status on Pro — carry on to the end of the period you have already paid for, and only then does the account move to the canceled state described here. The Billing page shows the booked date in one line — "Ends on Oct 4 — you keep Pro until then". Choosing the other plan on the Billing page before that date switches you and lifts the cancellation.

Nothing is deleted, and nobody on tour notices. A canceled subscription (or a trial that ended without a plan) pauses creating new things — and, on Pro, live flight updates stop: phones keep the last gate or delay they received, marked with its age, but nothing new arrives until a plan is chosen again. An API key drops back to the roster routes, and any webhooks stay silent, until then. A group that is already on keeps running for its travelers and guides whatever your plan does later; a lapsed plan only stops you turning a new one on. That is the entire consequence.

• Your tours, departures, travelers, itineraries, and published bundles all stay exactly where they are.
• Guests and guides keep using their apps (live flight updates aside). A guest mid-trip is never locked out by their agency's billing state — that is a design rule, not a courtesy.
• You can still sign in, read everything, edit, publish, send messages, and tidy up.
• Choose a plan again on the Billing page and you pick up exactly where you left off.

The Stripe portal

The Manage in Stripe button on the Billing page opens Stripe's customer portal — that is where your card on file, your invoices, and cancellation live. It appears once you have a subscription; before then there is nothing for the portal to manage. Cordelle never sees or stores your card details. For anything the portal does not cover, write to [email protected].

Support, and what “priority” means

Support is email, at [email protected], and it is the one thing the two plans differ on that is not a feature or a limit.

• Pro — a reply by the next business day. Write on a working day and you hear back from a person by the end of the next one. That is what “priority support” on the pricing page means: a stated turnaround, not a secret queue.
• Companion — best effort. Same address, same person, and usually just as quick — but no promised turnaround, and Pro goes first when both are waiting.

Business days are Monday to Friday excluding US public holidays, counted in Mountain Time. A reply means somebody has read it and told you where things stand; it is not a promise that the underlying problem is fixed by then. Neither is a service-level agreement, and missing one does not earn a credit or a refund — but do tell us if we miss it.