Help center
How can we help?
Short pages in plain language — for the office running the dashboard, for travelers with the app in their pocket, and for guides leading the group on the road.
For tour operators
Getting started
Create your agency, sign in, and take your first look around the dashboard.
Tours & departures
Build a tour once, run it as dated departures, clone last season, and publish.
Travelers & invites
Add your roster, email each traveler their join code, and see who has joined.
The guest book
One record per guest, across every season — linking, imports, merges, notes, to-dos and call lists.
Paperwork & money
The readiness checklist grid and the office-side ledger — and the two reminder emails. Travelers never see money in the app.
Guides
Give a guide their own code — and rotate it when a season ends.
Branding
Your colors and logo, with a live phone preview as you change them.
Billing
Plans, the card on file, invoices, and how traveler allowances are counted.
Packing & country guides
Write the packing list and the country basics travelers see in the app.
Locations & safety
Consent-first location sharing, the group map, and SOS pings.
The printed packet
A print-ready pack with tear-off join-code slips, for travelers who want paper.
Your team
Invite office staff by email, with owner and admin roles.
Integrations
Pull rosters from WeTravel, use Cordelle in Zapier, and make API keys — roster routes on every plan, the full API on Pro.
Live flight status
Gate, delay and baggage-belt updates on every phone, from the airline feed. Included with Pro.
The group room
A text-only group for each departure — off until you turn it on, moderated by your guide and your office, gone 30 days after the trip. Included with Pro.
Your tour catalog site
Claim an address, describe your tours, switch it on — and work the inquiries it sends you. Included with Pro.
Operator FAQ
Quick answers to the questions operators ask most.
For travelers
Getting the app
Where to find the app and how to put it on your phone.
Joining your trip
Type your six-character code. That is the whole thing.
Using the app offline
Your trip stays on your phone. It reads fine with no signal.
Your packing list
Tick things off as you pack. Only you see your ticks.
Location sharing
Off until you turn it on. It switches itself off again.
Notifications
How messages from your guide reach you, and where they are kept.
The group
If your tour company turns it on: writing to the others on your trip, quieting it, reporting and blocking.
Moving to a new phone
Got a new phone? How to get your trip back on it.
Traveler FAQ
Short answers to common questions.
For tour guides
Joining as a guide
Sign in with your guide code and your own four-digit PIN.
Messages
Message everyone, a few travelers, or one party — and see who has read it.
Running the group
Answer questions, pin, remove a message, pause someone’s posting — and when to send a message instead.
Roster & headcount
Names, care notes, and counting the coach before it leaves.
Locations
See travelers who are currently sharing, on one map.
Emergency
Emergency numbers and contacts in one place, readable offline.
Can't find what you need? Email [email protected] — a person replies, usually within a business day.