Notifications

A notification is a heads-up on your phone when your guide sends you a message — "the bus leaves at 2:00," "dinner moved to 7:30." Helpful, but never essential: every message is kept in the app whether the heads-up reaches you or not.

You never miss a message

Everything your guide or your tour company sends you lands in the Inbox tab and stays there for the whole trip. If you miss the ping — phone in a bag, phone on silent, no signal at the time — the message is still waiting in the Inbox, marked as new. The Inbox tab shows a small badge with the number of messages you have not read yet.

Turning notifications on

When you first join your trip, the app asks one question — whether you want a heads-up when your guide sends a message — with two buttons: Yes, notify me and No thanks.

If you said no, or skipped past it, you can turn them on later:

1. Open the Info tab and tap Settings.
2. Find the App alerts card.
3. Tap Turn on alerts. Your phone will show its own permission question — tap Allow.

Once they are on, the App alerts card keeps you informed with a plain status line: "Notifications: on."

If it says notifications are off

If the App alerts card says "Notifications: off — enable them for this app in your phone's Settings," it means your phone (not the app) is blocking them. To fix it:

1. Open your phone's own Settings app.
2. Find Notifications.
3. Find Cordelle in the list of apps and switch notifications on.

The exact wording differs a little between iPhones and Android phones, but the path is the same: Settings, then Notifications, then this app.

Urgent messages

Occasionally a guide marks a message urgent — a real change of plan that everyone needs. Urgent messages appear in red in your Inbox with an URGENT label, and they stay prominent even after you have read them.

Flight alerts

If your tour company's plan includes live flight status, the app also sends a heads-up about your group's flights: the gate or terminal when the airline posts it and if it changes, a delay of 15 minutes or more (and when it clears), a cancellation or diversion, when the flight has landed, and the baggage belt. They start about a day before departure, never earlier — except a cancellation or diversion, which is sent whenever the airline feed reports it once the flight is being watched, from about a day and a half before it leaves. No more than one routine alert every ten minutes; a change that arrives inside those minutes shows on the Flights screen at once and is sent at the next check.

The Flights screen (under Info) shows the same details and how long ago the airline was last checked. It is airline data passed along, not the airline itself, so always check the airport's own boards too.

Group messages

If your tour company has turned on the Group tab for your trip, the group has its own, quieter rules. A group notification is only ever a count — "Group: 3 new messages. Open Group to read them." — never the words. Out of the box you get at most one every two hours, and none between 9 pm and 7 am, trip time. A reply to your own message, or your question being marked answered, gets its own heads-up, and even that waits for the morning. On an Android phone the group has its own notification channel, so you can turn it down without touching your guide's messages.

• To quiet it for a while, tap Quiet at the top of the group: Until tomorrow morning or For the rest of the trip.
• To change how often, open the Info tab, tap Settings, and find the Group card: Every message, A few times a day (the default), Only when someone answers me, or Never.

Turning notifications off

Use the same phone Settings path above and switch Cordelle's notifications off. The app respects it without complaint — and everything still arrives in the Inbox.